TrustVault understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.trustvault.ae (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. You will be required to read and accept this Privacy Policy when signing up to fill out a web contact form. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” – means an account required to access and/or use certain areas and features of Our Site; “Cookie” – means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and “Cookie Law” – means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
2. Information About Us
Our Site is owned and operated by TrustVault (Pvt) Ltd, a limited company registered in Sri Lanka.
Registered address: 32/1, Gothami Road, Colombo 08, Sri Lanka with offices in Singapore, Australia and the United Arab Emirates.
Data Protection contact details:
Email address: info@trustvault.biz
Telephone number: +94 117 445 336.
Postal Address: 32/1, Gothami Road, Colombo 08, Sri Lanka
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
The right to access the personal data we hold about you. Part 13 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
The right to restrict (i.e., prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
6. What Data Do We Collect?
Depending upon your use of Our Site and requirement of our service, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies and our Cookie Policy):
Name;
Business Address;
Email address;
Business Telephone number;
Business name;
Information about your preferences and interests;
IP address
Web browser type and version;
Operating system;
A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.
7. How Do You Use My Personal Data?
We use the data collected for the following purposes only:
Supplying our services to you. Your personal details are required in order for us to engage with you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information that is of legitimate interest.
Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under any privacy legislation, and you will always have the opportunity to opt-out.
Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data only till we contact you. For any engagement afterwards retention will be determined in the contract.
Sales prospect information (those contacts that we deem to have legitimate interest in our services and those that have expressed an interest in our services or are in the sales cycle) will be kept as long as they have not opted out of receiving email marketing material or have not asked us to remove them from our database. Any contacts who ‘bounce’ as a result of receiving an outbound email will be deemed to have left the organization and will be archived. Those contacts who we find out have left their organisation by any other means will be archived.
9. How and Where Do You Store or Transfer My Personal Data?
We will store and transfer your personal data to our main office in Sri Lanka.
Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including but not limited to the following:
We utilise industry “best practice” standards to support the maintenance of a robust information security management system.
10. Do You Share My Personal Data?
We are not sharing any information that you provide in this website to any third party.
11. How Can I Control My Personal Data?
In addition to your set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for email marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details via the website contact form.)
12. Can I Withhold Information?
You may access Our Site without providing any personal data at all. However, if you wish to be contact by us to provide more details of our services you would be required to provide the information.
13. How Can I Access My Data?
If you want to know what personal data we have about you, you can inquire us through our email.
14. How Do You Use Cookies?
Our website uses cookies. By using our website, you accept the use of cookies. Cookies make the use of our website easy, fast and user-friendly.
A cookie is a small text file that the internet browser saves on the user's device. Cookies are set on the user's device only from the website loaded by the user. Only the server that saved the cookie can later read and use the cookie. Cookies or other technologies do not harm the user's device or files, and cookies cannot be used to access programs or spread malware. The user cannot be identified by cookies alone.
Cookies are used to enhance analytics, marketing, and communication. Cookies are divided into sub-groups: functional cookies, product development, business reporting, advertising reporting, and targeting advertising.
Some third-party tools or plug-ins necessary for the service's operations are in use. Such tools might include social media or video services embedded on the site, or social media sharing and liking functionalities. In addition, such third-party plug-ins may collect information about the users of the online services, for example, to recommend content or monitor the number of visitors.
When you so wish, you can prevent your browser from using cookies, remove saved cookies, or request your browser to notify you about new cookies. You can find instructions for removing cookies at www.aboutcookies.org/ Preventing the use of cookies or removing them may prevent some of the functions on our website.
15. How Do I Contact You?
To contact us about anything to do with your personal data or data protection policy queries and privacy policy queries, please use the following details: Email address: info@trustvault.ae
For any other queries including making a subject access request, please use the following details:
Email address: info@trustvault.ae
Telephone number: +94 117 445 336.
Postal Address: 32/1, Gothami Road, Colombo 08, Sri Lanka.
16. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.